Posts Labeled News

City of Columbia is Resuming Utility Service Disconnections

The City of Columbia is resuming utility service disconnection for non-payment of delinquent accounts on October 5, 2020. The City had suspended disconnections due to the COVID-19 pandemic, but customers still owe for the utility services used during that time.  The City can disconnect services for delinquent bills after giving five days’ written notice to the customer’s billing address. The City can disconnect services between 8:00am and 4:00pm on the date specified in the notice or within a reasonable time after that date. If you owe a City of Columbia utility bill, make your payment today or contact the City in order to avoid a potential service shut-off on October 5, 2020. Call 573-874-7380 or email

Even if you do not remember seeing a notice, you still may have been served the 5 days’ notice if the City has record of mailing you notice. It is much easier to deal with your utility bill before services are disconnected and before you owe a re-connection fee. If you are not current on your utility bills, you should make a payment or contact the City of Columbia Utilities Department before October 5, 2020.

What if I dispute the amount due? Contact City of Columbia Utilities Department, 573-874-7380 or email to make a complaint. You must make payment of the non-disputed amount within 3 days of registering your complaint or you waive your right to continuance and the City can disconnect your services.

What if I can’t afford my bill or I want to set-up a payment plan? Contact the City Utilities Department before October 5, 2020 for information on utility assistance and payment plans. Call 573-874-7380 or email for more information.

What if I am experiencing a medical emergency? Contact the City Utilities Department, 573-874-7380 or email, as soon as possible. If a discontinuance of utility services will aggravate an existent medical emergency, the City should postpone the discontinuance of services for up to 21 days.

City of Columbia Press Release:

City of Columbia Utilities FAQs

City of Columbia Discontinuance of Services Ordinance:

If you do not live in Columbia and 1) you are a customer of Ameren Missouri, you can read about your rights at; OR 2) if you are an electric co-op member or receive utility services from your City, contact your utility service customer representative to ask about possible utility assistance and payment plans.

Your $1,200 stimulus check could become cash in your pocket for groceries and more. Sign up for your economic impact payment now at

As part of the government’s COVID-19 response efforts, financial help is now available to most Americans – up to $1,200 for individuals, $2,400 for married couples, and more for families with children. But if you didn’t file federal taxes in 2018 or 2019, you need to sign up to receive your check.

Sign up to receive your Economic Impact Payment, or “stimulus check,” online at the IRS website by November 21 to get your payment this year.

Just 5 pieces of information are needed: your full name, mailing address, email address, date of birth, and Social Security number.

The IRS has also extended the deadline for people who normally do not file tax returns to sign-up for the $500 per child stimulus money. If you are a non-filer with dependents and have not already received $500 per child stimulus check, you have until September 30, 2020, to sign-up for the payment at the IRS website

If you aren’t sure how to complete the form or have questions check-out the following resources:

Federal Agency Information

Local/State Resources

United Way’s 211 hotline. LAWMO CARES Hotline 1-800-990-2907 | M-F 9 am-4 pm

If you are a partner organization serving individuals and families who may be eligible for stimulus checks, please see these partner resources to help spread the word in your networks.

Need More Information? Economic Stimulus Check FAQ’s

The following material is for informational purposes only and is not intended to be legal advice or assistance. The information below is based on current law. Legislative and executive actions at the state and federal levels could change or expand the protections and benefits discussed below. Finally, this is not an exhaustive list of information or resources. Check with your local Community Action Agency, United Way, or other social service agency for additional assistance.


Unemployment Benefits

Emergency Paid Sick Leave Act

Where to Get Free Food?  Click on this link to see locations

For more details click this link.

MMLS Helps Bridge the “Opportunity Gap” for Mid-Missourians

Did you know that Boone County is “among the worst counties in the U.S. in helping poor children up the income ladder?”

Click on the following link to learn more: Missourian

To help reduce this “opportunity gap,” MMLS has launched a Financial Stability Project to expand its representation of low-income consumers in matters that impact their financial stability and economic mobility. MMLS is pleased to welcome consumer attorney Julia Stensby in connection with this project.

Examples of issues for which we can provide legal assistance include:

  • Garnishment and debt collection proceedings;
  • Unlawful and/or predatory loans;
  • Automobile and title cases (including fraud);
  • Credit reporting issues;
  • Employment terminations and wage and hour claims;
  • Appeals of unemployment compensation denials;
  • Contract disputes;
  • Public utility billing practices; and
  • Bankruptcy assistance (limited).

Ms. Stensby will also be working closely with community partners to strengthen collaborations, increase referrals, and connect consumers with financial counseling resources and providers of emergency relief. Community partners, please click this link for a copy of our flyer.

Thank you to Heart of Missouri United Way for providing funds for this project


After a natural disaster, such as the storms and tornadoes that hit Jefferson City this week, community members will come together to help their neighbors with clean-up, re-building, and financial and emotional support. Unfortunately, some people try to take advantage of consumers and homeowners who are anxious to repair their damaged homes. Missouri consumers and homeowners affected by the recent storms and tornadoes need to be on the alert and protect themselves from scams perpetrated by storm-chasers who target survivors of natural disasters.

If you are approached by a company or contractor offering to sell you products or services, take time to ask questions and assess whether the company is a reputable, legitimate business.

Be skeptical – if an offer sounds too good to true, it probably is.

MMLS offers the following tips on warning signs and steps you can take to protect yourself.

Avoid contractors who:

  • Use high-pressure tactics such as offering a “now or never” deal or asking consumers to sign documents immediately;
  • Demand cash up front for the entire amount;
  • Refuse to give an estimate of the job;
  • Are unable to produce local references; or
  • Ask you to obtain the building permit.

The following tips can help you prevent a scam

  • Get recommendations for a contractor from friends, relatives, co-workers, or insurance agent.
  • Check for any complaints with the Better Business Bureau, Home Builder Association, or Attorney General’s Office.
  • Get at least two estimates in writing that itemize the work to be done and separate supplies and labor.
  • Get everything in writing.
  • Do not sign a contract quickly without reviewing it carefully. Include an estimated start and end date, the contractor’s obligation to obtain the necessary permits, and any warranties covering materials and workmanship.
  • Ask to see a copy of the contractor’s general liability and worker’s compensation insurance and make sure any subcontractors have liability coverage, preferably under the general contractor’s coverage.  You can ask a friend, relative, or attorney to review the contract. Make sure you have a copy of the signed contract.
  • Get the phone number and street address for the company. If it only gives you a cell phone or post office box, it may be trying to avoid being found.
  • Ask to see the contractor’s business license. A business providing services in Jefferson City and Cole County must have a business license.
  • Ask for and check references from former customers.
  • Never pay in cash. Do not pay full price for services you have yet to receive.
  • Make full payment only when the terms of your agreement have been met.
  • Take a picture of the contractor’s vehicle and license plate number.

Elderly persons and people with disabilities may be targeted by scammers who lie about the extent of damage to parts of the home that the homeowner may not be able to physically access. If you cannot see the damage for yourself, ask for pictures; work with your insurance agent, friends or family to find reputable contractors; and get multiple bids.

Financial exploitation of a person who is elderly or has a disability is a criminal offense. Financial exploitation includes taking money and promising to perform a particular job that the offender does not intend to perform or knows will not be performed. You can report financial exploitation to the police or the county prosecuting attorney. Collecting and documenting as much information as you can about the identity, operations, and location of the person(s) taking your money will help the authorities find and charge the perpetrator.

Reporting Scams

Even when a person is careful, they can fall victim to a scam. If you have been a victim of a fraudulent company, report it to the police or the Missouri Attorney General’s Consumer Hotline. It is not your fault. Reporting the scam can help authorities investigate and stop fraudulent contractors.

Missouri Attorney General Consumer Hotline 800-392-8222 or online

Other Resources

Mid-Missouri Legal Services

National Consumer Law Center – Disaster Relief & Consumer Protection

Attorney General’s Office – Natural Disasters division/consumer/consumer-alerts/natural-disasters

Missouri Department of Health and Senior Services’ Toll-free 24-hour Elder Abuse/Neglect Hotline: 1-800-392-0210

Legal Services Corporation (LSC) Honors a Local Attorney for Pro Bono Service

“Irene Karns, a pro bono attorney for Mid-Missouri Legal Services and a member of the Boone County Bar Association, recently was selected by the Legal Services Corporation of Washington, D.C. to receive a LSC Pro Bono Award. Irene was honored at a Pro Bono Awards Reception on Thursday, January 17, 2019 at Stinson Leonard Street LLP in St. Louis.

Ms. Karns is a retired public defender who has volunteered in MMLS’s Uncontested Divorce Clinic (UDC) for seven years. She has assisted more than 80 clients at the MMLS Columbia office since the Clinic’s inception. The UDC was created by Columbia attorney Brian Taylor, and Ms. Karns has been instrumental in expanding and staffing the Clinic. The UDC is one of the most successful family law clinics in the country, with 90% of participating litigants successfully obtaining their decrees.”

Presenters were from left to right: John Levi, Esq., Chicago, Illinois, Chairman of the Board of Directors of the Legal Services Corporation Irene Karns, Esq., Columbia, MO Victor Maddock of Louisville KY, Member of the Board of Directors of the Legal Services Corporation Jim Sandman of Washington, D.C., Executive Director of the Legal Services Corporation.

Columbia Office

Jefferson City Office